Dear Captains,
We sincerely apologize for the recent issues with the English server integration.
We'll explain what happened, what we're doing to fix it, and how we're going to compensate you through this announcement.
▶ English Server integration
By the game's update direction, we planned to integrate English servers to maintain the right number of players on the server and provide a more fun environment by encouraging competition between players.
However, due to technical issues, the server integration announcement was not delivered in advance, and the announcement was sent out at the same time as the integration.
Also, on August 25, we sent out incorrect instructions regarding the timing of the announcement.
We sincerely apologize to all Captains who may have been inconvenienced.
From now on, we'll be reorganizing our operational processes to prevent the same issues in the future,
and to ensure that we provide at least a week's notice for these important patches.
We'll also be working to ensure that the server consolidation doesn't reduce existing ranking rewards, and we'll be working on specific ways to increase rewards to ensure that they are fairly compensated.
In addition, we'll be giving out 1 Ring Chest to those who will be affected by the server consolidation as a reward.
This reward will be sent to your mailbox starting August 27th at 2am (UTC)
▶ Diamonds Rewards
We've been listening to your valuable feedback through various channels, and we're always looking for ways to improve.
However, we sincerely apologize that the process has not met your expectations.
We promise that we will improve our operations and service in a better way.
- Reward Amount: 30,000 Diamonds
- Date: August 27th at 3am (UTC)
- How: Mailbox
- Time: Within 7 days of sending
We promise to be more attentive to your expectations, and we will continue to do our best to provide you with a better gaming experience.
As always, we thank you for playing Gran Saga Idle KNIGHTS X KNIGHTS.
Sincerely,
Gran Saga Idle KNIGHTS X KNIGHTS Team