[Notice] Response Regarding the Package Error in [Summer Memory] | GranSaga Idle : KNIGHTSxKNIGHTS
GranSaga Idle : KNIGHTSxKNIGHTS Notice
[Notice] Response Regarding the Package Error in [Summer Memory]

Hello,
This is the Gran Saga: Idle KNIGHTS x KNIGHTS Support Team.

We would like to inform you of the measures taken regarding the package error in [Summer Memory], which has been suspended from sale due to a product configuration issue discovered today.


■ Action Plan

  • For buyers of [Summer Memory 1]
    → Incorrectly provided items will be retrieved, and refunds will be processed.

  • For buyers of [Summer Memory 2]
    Users who did not receive their rewards properly will be compensated via forced distribution or refunded.


■ Package Resale Notice

  • Once the data error is corrected, the package will be re-registered and available for purchase again.


■ Additional Compensation

  • As an apology for the inconvenience caused,
    10,000 Diamonds will be sent via in-game mail to all users.


We sincerely apologize for the inconvenience caused.
We will do our best to provide a better and more stable service.

Thank you.