Hello, GM Delia here.
The beginning of another legend, 
We would like to inform you of a confirmed in-game error and the compensation being issued.

[Confirmed Error]
Some World content rewards could not be claimed under certain conditions(Revised 7/10 11:40)

[Compensation]
For Knight Commanders who were unable to claim some rewards due to the above issue, compensation will be granted as follows.

■ Compensation Method

Unclaimed rewards will be sent via in-game mailbox(Revised 7/10 11:40)

■ Compensation Date

By July 14 (Tue), distributed sequentially via in-game mailbox

We sincerely apologize for the inconvenience,
and will do our best to provide a better service.
Thank you.