Hello, GM Delia here.
The beginning of another legend,
The service transfer consent period announced along with the service transfer in March is coming to an end.
Accounts whose consent is not confirmed by the end of the period will be deleted, so please be sure to check the details below.
■ Service Transfer Consent Period
- Period : After the service transfer on March 17 (Tue) ~ September 16 (Wed) 23:59 (UTC)
- Target : Accounts that have not accessed the game since the service transfer on March 17 (Tue) and have not completed the service transfer consent
(※ If you have accessed and played the game normally since the transfer, your consent has already been completed.) ※
Accounts cannot be restored after the period ends. Please be sure to log in within the period.
■ How to Complete the Consent
- Access the game within the period.
- Log in with the login method you have been using (Google / Apple / Guest).
- On the terms agreement screen, agree to the required items including [Terms of Service] and [Collection and Use of Personal Information], then select [Agree].
- Once the terms agreement is complete, your service transfer consent is complete. ※ If you select [Cancel] on the terms agreement screen, you will return to the login selection screen and your consent will not be completed. ※ [Receive Game News and Promotional Information] is an optional item. Your consent is completed normally even if you do not agree to it. ※ There is no separate application process. Simply accessing the game and agreeing to the terms within the period keeps your account as it is.
■ After the Period Ends
- Accounts whose consent is not confirmed within the period will be deleted after the period ends.
- If you access the game after the deletion, a new account will be created, and your existing characters and game data cannot be restored.
- If you wish to keep your account, please be sure to access the game within the period.
■ [Recommended] Transfer Number Issuance and Account Protection
If you have trouble logging in with your linked account, you can log in with the Transfer Number you have issued.
- Transfer Number Login : [Customer Service] at the top left of the title screen → [Transfer Number Login]
- Issuance path : In-game [MENU → Settings → Manage Account → Transfer Number Issuance]
- Select [Transfer Number Issuance], then set the password you will use. (4-12 letters and numbers)
- Select [Confirm] to complete the Transfer Number issuance.
- Please keep the issued Transfer Number together with the password you set in a safe place by taking a screenshot or writing it down separately.
■ Contact Us
- If you have trouble accessing your account or checking your character information, please contact us before the period ends.
- You can contact us through [Customer Service] at the top left of the title screen → [Contact Support], or in-game [MENU → Settings → Customer Service → Contact Support].
❓ Frequently Asked Questions (FAQ)
Q. Can a deleted account be restored later?
- Accounts deleted after the period ends cannot be restored, and a new account will be created when you access the game afterward.
Q. I do not want the transfer.
- If you take no action and the period ends, your account will be deleted. You may also terminate your user agreement directly through in-game [MENU → Settings → Manage Account → Delete Account].
We will do our best to keep your precious data safe.
We will continue to work hard to provide a more enjoyable Gran Saga IDLE experience.
Thank you.
