If you are unable to access or play the game, it may be due to the data environment, low memory on your device, application conflicts, etc.

 Please follow the steps below to resolve the issue:

 ■How to fix the game access/launch issues.

  - 1. Delete unnecessary applications and data

  - 2. Update your device's OS to the latest version

  - 3. Check the Wi-Fi and network connections

  - 4. Reboot your device

 If you have followed these steps and cannot access and launch the game, please delete and reinstall the game.

 ■ To reinstall the application

  - 1. Go to Settings > Applications > Gran Saga Idle:KNIGHTSxKNIGHTS > Clear Cache, Data > Uninstall

  - 2. Download and install the latest version of 'Gran Saga Idle:KNIGHTSxKNIGHTS' from your store.

 ※ However, if you use a guest account, please note that deleting the app, cache, and data may reset your game data. 

 ※ The clearing cache/data process may differ depending on the device.

 ※ When installing the app, we recommend downloading it in a stable network environment.

 ※ Please note that network usage fees may be charged depending on the internet environment.